1. Unfortunately, we cannot accept your offer, because another supplier offered us a similar article at a price about 6% lower.2. We find both the price and quality of your products satisfactory to our clients and are pleased to enclose our official Order Sheet No. 33 for 6,000 cotton pillowcases.3. We wish to advise you that your Order No. 109 has been shipped today.4. We regret very much to find that, upon examination，60 of the cases of your shipment arrived in a badly damaged condition.5. To compensate you for your loss, we agree to allow you a reduction of 15% off the total invoice value.