Which of these messages most effectively conveys empathy in a bad-news message? A: You have every right to be disappointed. I am truly sorry that our product failed to perform as expected. B: I am deeply saddened that your service failure disrupted our sale, and we will do everything in our power to improve our future performance. C: We did not intentionally delay the shipment, and we will not accept the disappointment and frustration you have expressed. D: It is with great regret that we must take this step, but you have left us no choice.