What should you do when a guest make a complaint? First,take your time and listen with ___20After the guest expresses his complaint, you can___21 to show you are listening to him and reply in a way like “I understand your problem.”or “Thanks a lot for bringing up the matter to us.” This will give the guest the ___22 that you are supporting him. If you are the person to solve the problem,then___ 23to solve it. If you cannot handle it, then ___24 the right person who can solve it.